Map the people and mailboxes
We identify who handles broad matter type, preferred contact method and an initial call time and whether shared addresses or individual mailboxes are appropriate. Access should match actual responsibilities.
Business Email Setup
Business Email Setup for Solicitors.
Business email setup for solicitors plans who receives messages about legal advice, practice-area services and initial consultations, which addresses are shared and how existing mail is handled. Domain, device and access requirements are reviewed together.
Your offer. Your customers.
Mailbox arrangements for solicitors.
For solicitors, the first task is to establish who responds when a message concerns legal advice, practice-area services and initial consultations. We can distinguish named correspondence from a shared enquiry address and consider who should monitor replies relating to initial enquiry acknowledgements and agreed appointment reminders. Domain records, devices and any mail migration are then scoped around that arrangement.
Related information: Business Email Setup, Giraffe Digital and About Giraffe Digital.
The work in practice
Mailbox planning for solicitors.
Review domain and device setup
We review existing mail, DNS records and the devices used by the people handling broad matter type, preferred contact method and an initial call time. Historical correspondence about legal advice, practice-area services and initial consultations and any shared accounts need a migration plan before records change.
Keep enquiry handovers clear
Messages about legal advice, practice-area services and initial consultations need a reliable working process. We discuss mailbox ownership, permissions and who monitors replies rather than assuming a shared inbox manages itself.
A practical brief
Preparing business email setup for solicitors.
Identify the people receiving broad matter type, preferred contact method and an initial call time, the shared addresses in use and any historical mail that needs retaining. Communications such as initial enquiry acknowledgements and agreed appointment reminders help clarify which mailboxes or sending tools have different roles.
Business email setup for solicitors covers the agreed platform, mailboxes and domain configuration. We review the people handling broad matter type, preferred contact method and an initial call time, historical mail, licences and devices before confirming migration and support requirements. Configuration does not guarantee inbox placement for every message.
Your questions
Business Email Setup for Solicitors: FAQs.
Should enquiries for solicitors use a shared mailbox?
That depends on who handles broad matter type, preferred contact method and an initial call time and how replies are assigned. We can plan a shared address, named mailboxes or another agreed arrangement so responsibility for customer correspondence is clear.
Can the setup use our current domain and existing mail?
We review DNS control, the current provider and any historical correspondence about legal advice, practice-area services and initial consultations. Migration, storage and access need an explicit scope rather than assuming that a new mailbox automatically contains previous mail.
Is business email the same as an email marketing platform?
They serve different tasks. Correspondence involving broad matter type, preferred contact method and an initial call time may belong in a business mailbox, while promotional work connected to initial enquiry acknowledgements and agreed appointment reminders may require a separate platform and contact permissions. We review those roles before setup.
Connect the work
Related services for solicitors.
Talk to Giraffe Digital
Discuss business email setup for solicitors.
Your business provides legal advice, practice-area services and initial consultations. Tell us what you need from business email setup.
Call Giraffe Digital0333 090 9138